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Super Service at Trade Fair

Two Teams Score 100% in Professional Mystery Shopper Assessment

Thanks to everyone who supported our recent Trade Fair in the Arndale Centre.  All of the teams reported back to us that they had a great day. Several sold out of their product, and others came close.

Infinitee Cup  Certificate  Whilst all of the company members gave great customer service, two of the teams scored the ultimate 100% in the Mystery Shopper award.  As a result, an additional cup has been engraved and a certificate printed. The winning companies – Tea and Co (from Eastbourne Academy) and Infinitee (from Bishop Bell School) – will each receive a cup and a certificate for display.

The Mystery Shopper award is professionally assessed by Shoppers Anonymous in a completely discreet manner. The identity of the mystery shopper really is anonymous and a closely guarded secret.

The results, together with a professional report for each team, are not known until several days after the event, so the award cannot be made on the day. To have one team score 100% is a fantastic achievement. To have two teams score 100% is the best result ever!Best Customer service

The other two awards on the day – Best Customer Service and Best Trade Stand – were won by Ensemble (from Willingdon School) and Infinitee (from Bishop Bell School) respectively.  Caroline Ansell MP, the local Member of Parliament for Eastbourne and Willingdon presented the prizes and has included details on her website.

Best trade standCongratulations to all concerned. Further Trade Fairs are to be held at the Asda Superstore on March 12th and 13th. Please make a point of attending to see and buy the teams’ products, and experience great customer service, as well as to help our youngsters in their learn-by-doing enterprise programme.